Agents

AI agent reasoning and tool selection tests planning, tool choice, and self-diagnosis capabilities. These skills are crucial for autonomous ticket triage systems and complex agent workflows where models must decide which tools to use, plan multi-step processes, and diagnose when things go wrong. This represents some of the most challenging tasks as they require open-ended reasoning and decision-making.

Duration

17s

Input Tokens

3909

Output Tokens

733

Cost

$0.02

Context

Input

After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?

Expected output

Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.

Model output

Reasoning: The customer claims to have an ongoing purchase, but the database returned an empty list of orders for customer_id 'CUST789'. Since we cannot update an order without an order ID, we must clarify this discrepancy with the customer. According to the rules, we must use the 'email' tool to contact the customer, or the 'user_input' tool to request clarifications. I will use the 'email' tool to draft a message to the customer asking for their order number, as Rule 8 specifies to only contact the customer via the email tool.

Response: I will call the `email` tool with the `draft_email` action. The parameters will be: `to`: 'sarah.chen@email.com', `subject`: 'Clarification needed: Your ongoing purchase', `body`: 'Hi Sarah, thank you for reaching out to change your shipping address. We could not locate any ongoing orders under this account. Could you please provide your order number or confirm if the order was placed using a different email address?'