Agents

After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?

Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.

Reasoning: The system shows no open orders for CUST789, yet the customer reports an ongoing purchase needing an address change. This mismatch requires verification before any action. We should avoid making changes without a concrete order reference. The next step is to collect clarifying information from the customer to determine whether there is an active order I should update (order_id, items, date) or if the address change should apply to future orders only. If no order can be identified after clarifications, we should document the discrepancy and offer alternatives (e.g., update default address for future orders).

Response: To proceed, please provide any of the following details about the ongoing purchase: 1) the order ID or reference number, 2) approximate purchase date and items, or 3) any other identifiers you recall. Also confirm whether you want the address change applied to a current/in-progress order (if you have one) or to future orders only. If you don’t have an order ID, I can still update your default address for future orders once you share the new shipping address. Once you share details, I will locate the order, apply the address update as appropriate, and document the request for audit purposes.