Agents

After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?

Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.

Reasoning: ANALYZE: The database shows customer CUST789 (Sarah Chen) is active but has zero orders. The customer reports an ongoing purchase needing an address change. Likely causes: guest checkout, different email/account, very recent order not yet synced, or marketplace/partner order not in our system. Without an order_id we cannot update an address or write a note.
PLAN: Collect the minimum details to reliably locate the order (order number preferred) plus the new shipping address. Use a single user_input request to minimize tool calls. After receiving details, next steps would be: (1) database.get_order with provided order_id; (2) if found and eligible, database.update_order_address; (3) database.write_note to record the address change; (4) email.draft_email and email.send_email to confirm to the customer (using customer-friendly language, no raw IDs).
ACT (next atomic action): Call user_input.ask_free_text with a concise, structured prompt requesting the order number (or proof of purchase details if unknown) and the new full shipping address.
REFLECT: This addresses the discrepancy by verifying the existence and identity of the order before any update, aligning with data integrity and efficiency. Once the user responds, store the response ID in memory and proceed to retrieve and update the order.
DECIDE: Await customer’s details; then proceed with order retrieval and address update workflow.

Response: I couldn’t find any orders under your profile yet, which may happen if the purchase was made as a guest, with a different email, or is very recent. To fix this quickly, please provide:
- Your order number (preferred), and
- The new full shipping address (name, street, unit/apt, city, state/province, postal code, country, and a phone number),
If you don’t have the order number, share: purchase date, items purchased, total amount charged, and the email/phone used at checkout.

Next action I will take now: issue a single request for these details via our clarification channel so I can locate your order and update the shipping address immediately.