Opper

Agents

AI agent reasoning and tool selection tests planning, tool choice, and self-diagnosis capabilities. These skills are crucial for autonomous ticket triage systems and complex agent workflows where models must decide which tools to use, plan multi-step processes, and diagnose when things go wrong. This represents some of the most challenging tasks as they require open-ended reasoning and decision-making.

Input Tokens

45938

Output Tokens

5677

Duration

113588.372

Cost

Context

Input

After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?

Expected output

Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.

Model output

Reasoning: I need to handle a discrepancy where customer Sarah Chen (CUST789) claims to have an ongoing purchase requiring an address change, but the database query shows no orders exist for this customer. My approach is: 1) Verify if there might be orders under a different customer ID or if the order is in a different status, 2) Ask the customer for their order details to investigate further, 3) Based on their response, either update the address if the order exists or explain the situation if it doesn't. I'll use the user_input tool to ask for the order ID or details since the database shows no orders currently.

Response: I will use the user_input tool to ask the customer for their order ID or details to investigate the discrepancy, as the database currently shows no orders for customer CUST789.