Agents

AI agent reasoning and tool selection tests planning, tool choice, and self-diagnosis capabilities. These skills are crucial for autonomous ticket triage systems and complex agent workflows where models must decide which tools to use, plan multi-step processes, and diagnose when things go wrong. This represents some of the most challenging tasks as they require open-ended reasoning and decision-making.

Duration

11s

Input Tokens

3604

Output Tokens

693

Cost

$0.00

Context

Input

After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?

Expected output

Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.

Model output

Reasoning: ANALYSIS: The customer (Sarah Chen, CUST789) claims to have an ongoing purchase needing an address change, but database.list_orders returned no orders for this customer. This is a clear discrepancy. According to the workflow rules, I should handle this systematically.

PLAN: Since there are no orders in the system for this customer, I cannot update an address for a non-existent order. The customer may be mistaken about having an order, or the order may be in a different state. The next logical action is to ask the customer for clarification - specifically requesting the order ID or any additional details that could help locate their purchase.

ACT: I will use the user_input.ask_free_text tool to ask the customer for their order details.

Response: I have identified a discrepancy: Customer Sarah Chen (CUST789) has an active account, but our database shows no orders for this customer. Since the customer claims to have an ongoing purchase, I need to clarify this before taking any action.

My next action: Ask the customer to provide their order ID or any additional details about their purchase (such as approximate date, product name, or order status) so I can locate their order in the system. Once I have valid order information, I can proceed with the address update request.