Agents

After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?

Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.

Reasoning: The customer claims an ongoing purchase needs an address change. I have the customer's information and confirmed no existing orders based on the database results. I need to address this discrepancy, confirm the customer's request, and then, if confirmed, update the address if an order exists. 

Here's the plan:
1.  Clarify with the customer if they have any active orders that require an address update, despite the database showing no orders.
2.  If the customer confirms and provides order details, then: retrieve the order information. If an order is found, update the address. Otherwise, inform them of no active orders.
3.  Draft and send a confirmation email to the customer, summarizing the action.

Let's start by asking the customer to confirm the order and provide the order ID, if known.

Response: I will ask the customer to confirm if they have an order requiring an address change, to verify the information.