Agents

AI agent reasoning and tool selection tests planning, tool choice, and self-diagnosis capabilities. These skills are crucial for autonomous ticket triage systems and complex agent workflows where models must decide which tools to use, plan multi-step processes, and diagnose when things go wrong. This represents some of the most challenging tasks as they require open-ended reasoning and decision-making.

0
Duration
4s
Input Tokens
3527
Output Tokens
243
Cost
$0.00
Context
Input
After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?
Expected output
Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.
Model output
Reasoning: 1. **Analyze discrepancy**: The system shows no orders for customer CUST789, yet the customer claims an ongoing purchase. This could indicate:
   - Order exists under different customer ID (merged accounts, typo)
   - Order in different system/database
   - Customer confusion about order status
   - Data integrity issue

2. **Immediate action needed**: Before proceeding with address changes, must verify if order actually exists. Cannot update address for non-existent order.

3. **Next steps**: Need to gather more information from customer to resolve discrepancy. Cannot proceed with address update until order is located.

4. **Approach**: Ask customer for order details (order number, product, approximate date) to investigate further. This follows the cycle structure of analyze → plan → act → reflect → decide.

Response: I need to resolve the discrepancy between the customer's claim of an ongoing purchase and our system showing no orders. My next action is to request clarifying information from the customer to locate their order. I'll ask them to provide their order number or other identifying details about their purchase so I can investigate further before proceeding with any address changes.