Agents

After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?

Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.

Reasoning: The customer stated they have an ongoing purchase for which they need an address change. However, my previous `database.list_orders` call for customer 'CUST789' explicitly returned 'No orders found for customer'. This creates a discrepancy: the customer claims an order exists, but the system shows none. To resolve this and proceed with their request, I need to obtain specific details about the ongoing purchase directly from the customer. The most appropriate next action is to ask the customer for an order number or any other identifying information about their purchase using the `user_input.ask_free_text` tool.

Response: {"action": "user_input.ask_free_text", "args": {"question": "I'm sorry, I couldn't find any ongoing orders associated with your account. Could you please provide the order number or any other details about your ongoing purchase so I can help you update the shipping address?"}}