Agents – xai/grok-4-fast-non-reasoning Task

Agents

AI agent reasoning and tool selection tests planning, tool choice, and self-diagnosis capabilities. These skills are crucial for autonomous ticket triage systems and complex agent workflows where models must decide which tools to use, plan multi-step processes, and diagnose when things go wrong. This represents some of the most challenging tasks as they require open-ended reasoning and decision-making.

Duration

Input Tokens

3748

Output Tokens

272

Cost

$0.00

Context

Input

After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?

Expected output

Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.

Model output

Reasoning: The customer's claim of an ongoing purchase conflicts with the database results: no orders found for CUST789. This discrepancy could arise from the customer referencing a pending purchase not yet in the orders table, a different customer ID, a system error, or the customer being mistaken. Stored data confirms customer details and empty orders. To resolve, I need more information from the customer, specifically the order ID or purchase details, to verify and potentially retrieve or update the order. Per instructions, contact via user_input tool for interactive clarification. Plan: Use ask_free_text to request order details. After response, analyze and proceed (e.g., get_order if ID provided). This is the atomic next action to handle the discrepancy without redundant database calls.

Response: To handle the discrepancy between the customer's claim of an ongoing purchase and the database showing no orders, I will request clarification from the customer on the specific details of the purchase, such as an order ID, purchase date, or product involved. This allows verification without assuming data errors.

Next action: Call the user_input tool with action 'ask_free_text' and question: 'To assist with updating your shipping address, could you please provide the order ID, approximate purchase date, or any other details about your ongoing purchase?'

After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?

Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.

Reasoning: The customer's claim of an ongoing purchase conflicts with the database results: no orders found for CUST789. This discrepancy could arise from the customer referencing a pending purchase not yet in the orders table, a different customer ID, a system error, or the customer being mistaken. Stored data confirms customer details and empty orders. To resolve, I need more information from the customer, specifically the order ID or purchase details, to verify and potentially retrieve or update the order. Per instructions, contact via user_input tool for interactive clarification. Plan: Use ask_free_text to request order details. After response, analyze and proceed (e.g., get_order if ID provided). This is the atomic next action to handle the discrepancy without redundant database calls. Response: To handle the discrepancy between the customer's claim of an ongoing purchase and the database showing no orders, I will request clarification from the customer on the specific details of the purchase, such as an order ID, purchase date, or product involved. This allows verification without assuming data errors. Next action: Call the user_input tool with action 'ask_free_text' and question: 'To assist with updating your shipping address, could you please provide the order ID, approximate purchase date, or any other details about your ongoing purchase?'