Agents

AI agent reasoning and tool selection tests planning, tool choice, and self-diagnosis capabilities. These skills are crucial for autonomous ticket triage systems and complex agent workflows where models must decide which tools to use, plan multi-step processes, and diagnose when things go wrong. This represents some of the most challenging tasks as they require open-ended reasoning and decision-making.

Duration

11s

Input Tokens

3589

Output Tokens

197

Cost

$0.00

Context

Input

After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?

Expected output

Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.

Model output

Reasoning: The task presents a discrepancy between what the customer claims (an ongoing purchase requiring an address change) and what the database shows (no orders for the customer). My approach will be to first verify the customer's claim by trying to find the order using the customer's email address, which is a more reliable identifier than relying solely on the customer_id. If an order is found, I will proceed with the address change process. If not, I will need to clarify the situation with the customer.

Response: To handle this discrepancy, I will first attempt to locate the customer's order using their email address. This is a more reliable identifier than the customer ID, which might have been incorrectly entered or there might be a data integrity issue. Once I have the order information, I can proceed with the address change. If no order is found, I will need to ask the customer for more details about their purchase.