Agents

AI agent reasoning and tool selection tests planning, tool choice, and self-diagnosis capabilities. These skills are crucial for autonomous ticket triage systems and complex agent workflows where models must decide which tools to use, plan multi-step processes, and diagnose when things go wrong. This represents some of the most challenging tasks as they require open-ended reasoning and decision-making.

Duration

Input Tokens

3589

Output Tokens

595

Cost

$0.00

Context

Input

After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?

Expected output

Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.

Model output

Reasoning: Analyzing the situation: Customer Sarah Chen (CUST789) claims to have an ongoing purchase, but database.list_orders returned no orders for this customer ID. This creates a discrepancy that needs resolution. Possible reasons: (1) Order is under a different customer ID, (2) Order is very recent and not yet processed, (3) Customer misremembered their order ID or customer ID. The most efficient resolution is to ask the customer for their specific order ID, since list_orders showed empty results. Once I have the order ID, I can use get_order to verify its existence and status, then proceed with update_order_address if valid. This follows the tool chaining approach: data verification first, then action.

Response: The discrepancy between Sarah Chen's claim of an ongoing purchase and the empty order list needs to be resolved first before proceeding with the address change. Since list_orders returned no orders for CUST789, my next action is to use user_input.ask_free_text to request the customer's specific order ID. I will ask: 'Could you please provide your order ID? You can find this in your order confirmation email or receipt.' This allows me to verify the order exists with database.get_order. If valid, I'll store the order details in memory, confirm the new address with the customer, then use database.update_order_address to update it. If the order cannot be found, I'll explain the situation clearly and offer to assist further or escalate as needed.