Agents

AI agent reasoning and tool selection tests planning, tool choice, and self-diagnosis capabilities. These skills are crucial for autonomous ticket triage systems and complex agent workflows where models must decide which tools to use, plan multi-step processes, and diagnose when things go wrong. This represents some of the most challenging tasks as they require open-ended reasoning and decision-making.

0
Duration
4s
Input Tokens
3572
Output Tokens
220
Cost
$0.00
Context
Input
After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?
Expected output
Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.
Model output
Reasoning: The customer claims to have an ongoing purchase requiring an address change, but the database query for orders with customer_id 'CUST789' returned no orders. This discrepancy suggests either the order does not exist in the system, is under a different identifier, or the customer is mistaken. Before proceeding, I must verify the customer's claim. Since there are no orders in the system, I cannot update an address without confirmation of an existing order. The next step is to clarify with the customer whether they are certain about having an ongoing purchase, and request additional details such as order number or product name to investigate further. This aligns with tool chaining rule #6: after database inspection, use user_input for clarification before further action.

Response: I need to clarify whether you currently have an ongoing purchase. Our system shows no active orders for your account. Could you please confirm if you have made a recent purchase? If so, please provide the order number or product name so I can assist you further.