Agents

AI agent reasoning and tool selection tests planning, tool choice, and self-diagnosis capabilities. These skills are crucial for autonomous ticket triage systems and complex agent workflows where models must decide which tools to use, plan multi-step processes, and diagnose when things go wrong. This represents some of the most challenging tasks as they require open-ended reasoning and decision-making.

Duration

12s

Input Tokens

3704

Output Tokens

727

Cost

$0.00

Context

Input

After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?

Expected output

Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.

Model output

Reasoning: 1. Analyze discrepancy: Customer claims ongoing purchase but database shows no orders. 2. Check available tools: database.get_order requires order_id which is missing. 3. Plan: Need order identifier to investigate further. 4. Action: Use user_input.ask_free_text to request order ID/purchase reference from customer. 5. Next steps after response: Retrieve order details, verify status, then proceed with address update if valid.

Response: I notice there's a discrepancy between your claim of an ongoing purchase and our system showing no orders under your account. To help you properly, could you please provide the order ID or any purchase reference number from your confirmation email? This will allow me to locate your specific order and assist with the address change.