Agents

AI agent reasoning and tool selection tests planning, tool choice, and self-diagnosis capabilities. These skills are crucial for autonomous ticket triage systems and complex agent workflows where models must decide which tools to use, plan multi-step processes, and diagnose when things go wrong. This represents some of the most challenging tasks as they require open-ended reasoning and decision-making.

50
Duration
21s
Input Tokens
5177
Output Tokens
284
Cost
$0.00
Context
Input
After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?
Expected output
Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.
Model output
Reasoning: Let's analyze this situation step by step:

1. We have a discrepancy between:
   - Customer claiming they have an ongoing purchase
   - Database showing no orders for this customer (customer_orders)
   - We have verified customer data (customer_info) showing an active account

2. This creates a concerning situation where:
   - Either the customer is mistaken
   - Or there's a data inconsistency in our system
   - Or the order might be under a different customer ID

3. Best course of action:
   - We need to get clarification from the customer
   - Ask for specific order details to investigate
   - Be polite and professional while expressing the discrepancy

Response: Based on the discrepancy between the customer's claim and our database records, we should email the customer at sarah.chen@email.com requesting additional order information. The email should politely explain that we're unable to locate their order and ask for specific details like order number, purchase date, and items ordered to help us locate their purchase and process their address change request. This will allow us to investigate the situation further while maintaining professional customer service.