Agents

After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?

Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.

Reasoning: The database reports that customer CUST789 has no orders, yet the customer claims an ongoing purchase that needs an address change. This mismatch suggests that either the order is not yet recorded in the system (e.g., it is still in a pre‑order or pending state) or the customer does not know the internal order ID. Before attempting any update, we must obtain a concrete identifier for the purchase. The safest way is to ask the customer for the order number (or any reference such as order date, product name, or transaction ID) via the user_input tool. Once we have that information we can:
1. Verify the order exists with `database.get_order`.
2. If found, call `database.update_order_address` with the new address.
3. Log the interaction in memory.
4. Draft and send a confirmation email to the customer, ensuring no raw IDs appear in the email body.
Thus the immediate next action is to request the missing order reference from the customer.

Response: Ask the customer for the order reference (order ID, transaction number, or any detail that can identify the purchase) using the `user_input` tool. For example, send a free‑text prompt: "Could you please provide the order number or any reference for the purchase you’d like to change the shipping address for?" Once the customer replies, we can verify the order and proceed with the address update.