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After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?Expected output
Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.Model output
Reasoning: ANALYZE: The database returns show customer_info (CUST789, Sarah Chen, active) and customer_orders (orders: [], message: "No orders found for customer"). The customer, however, claims an ongoing purchase that needs an address change. Possible explanations: (a) the order was placed under a different account or as a guest (different customer_id or email), (b) the order is in a separate system/agent domain, (c) the customer misremembered/means a recent purchase not yet recorded, or (d) there is a delay/sync issue. Per rules: inspect tool schema first (user_input schema requires action and question for ask_free_text). Do not repeat identical database.list_orders call (rule: no redundancy). We need identifying information from the customer (order number, confirmation email, payment last-4, purchase date) to locate the order or escalate. PLAN (single atomic next action): ask the customer for the order-identifying details and explicit authorization to change the shipping address. This will allow a targeted database.get_order (if order_id is provided) or escalation if order belongs to another system. ACT: Call the user_input tool with action ask_free_text and a precise question asking for necessary details and authorization. REFLECT (expected): The customer should respond with an order number and/or confirmation email or other proof. If they provide an order_id, next cycle will call database.get_order (inspect schema first) then follow the update workflow. If they cannot provide identifying info, we will request a screenshot of the order confirmation and escalate if data appear to belong to another agent/system. DECIDE (next steps after customer reply): 1) If order_id provided -> database.get_order(order_id) -> verify order belongs to CUST789 or escalate / link accounts; 2) If proof but no order_id -> search by email/thread or escalate; 3) If no proof -> guide customer to locate confirmation and offer to wait or escalate. Also note: after every successful database call, persist salient output to memory per rule 3, and only email the customer after verifying data integrity and without exposing raw DB IDs.
Response: Next action (ACT): call user_input.ask_free_text with the following question parameter (per the user_input schema): "I see no orders on file for this account. To help locate your purchase and update the shipping address, please reply with: (1) your order number or confirmation number (if you have it), (2) the date of purchase, (3) the full new shipping address, (4) the last 4 digits of the payment card used (or the payment method), and (5) a screenshot or copy of the order confirmation email if possible. Please also confirm that you authorize us to update the shipping address for this order. If you don’t have the order number, any confirmation email text or tracking number will help." — After calling user_input.ask_free_text, wait for the customer response. Once we receive identifying details, proceed to database.get_order (with the provided order_id) and continue the update → email confirmation → memory logging workflow. If the customer cannot provide any proof, escalate to the appropriate agent/team for further investigation.