Agents

AI agent reasoning and tool selection tests planning, tool choice, and self-diagnosis capabilities. These skills are crucial for autonomous ticket triage systems and complex agent workflows where models must decide which tools to use, plan multi-step processes, and diagnose when things go wrong. This represents some of the most challenging tasks as they require open-ended reasoning and decision-making.

Input Tokens

Output Tokens

Duration

Cost

Context

Input

After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?

Expected output

Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.

Model output

Reasoning: The customer information retrieved using `get_customer` indicates an active account for `CUST789`, but `list_orders` returned no orders. This discrepancy suggests that there might be an ongoing order that hasn't been properly recorded or is in a transitional state. To address this, the next step is to verify if there are any pending or in-progress orders that might not yet appear in the `list_orders` results. Additionally, confirming the customer's claim directly can help ensure accuracy before proceeding with any address changes.

Response: I will contact the customer to acknowledge their request and inform them that I'm verifying their ongoing purchase. This will ensure transparency while I investigate the discrepancy in our records.