Agents

AI agent reasoning and tool selection tests planning, tool choice, and self-diagnosis capabilities. These skills are crucial for autonomous ticket triage systems and complex agent workflows where models must decide which tools to use, plan multi-step processes, and diagnose when things go wrong. This represents some of the most challenging tasks as they require open-ended reasoning and decision-making.

Duration

Input Tokens

3636

Output Tokens

356

Cost

$0.00

Context

Input

After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?

Expected output

Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.

Model output

Reasoning: Let's analyze the situation step by step:

1. The customer (CUST789, Sarah Chen) claims they have an ongoing purchase needing an address change.
2. I previously retrieved their customer info (stored as `customer_info`), confirming they're active.
3. I then called `list_orders` for this customer and got an empty orders list with message 'No orders found for customer' (stored as `customer_orders`).
4. This is a discrepancy: the customer says they have an *ongoing* purchase, but the system shows no orders.

Possible explanations:
- The customer may be mistaken (e.g., order under a different account or ID).
- The order may be very recent and not yet visible (though unlikely).
- There may be a system delay or data sync issue.
- The customer might be referring to an order not tied to the account.

Per my guidelines:
- I must inspect and clarify before proceeding with updates.
- I cannot make assumptions about order IDs.
- Per the 'user_input' tool usage rules, I should ask free-text questions to clarify.

Therefore, the next best step is to ask the customer for their order ID or other identifying information about the purchase (e.g., order date, items, confirmation number), to resolve the discrepancy.

I will use `user_input.ask_free_text` to request clarification.

Response: Could you please provide the order ID or any additional details (e.g., order date, items purchased, or confirmation email reference) for the purchase you'd like to update? This will help me locate and modify the correct order.