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After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?Expected output
Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.Model output
Reasoning: The customer claims an ongoing purchase but the database shows no orders. The discrepancy likely means the customer may be mistaken about an order ID or the system has incomplete data. Since the account is active, I'll request explicit confirmation of the order ID via customer clarification. This ensures I can either update the correct order address or address a misunderstanding, following instruction rule 5 to store results in memory.
Response: Call user_input.ask_free_text to request: 'Could you provide the order ID or any additional details about the ongoing purchase you mentioned?'