Agents

After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?

Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.

Reasoning: Let me analyze the current situation step-by-step:

**ANALYSIS:**
- Customer claims they have an ongoing purchase needing address change
- Customer info retrieved successfully: CUST789 (Sarah Chen, active account)
- Order query returned: No orders found for customer CUST789
- This is a clear discrepancy between customer claim and database state

**POSSIBLE EXPLANATIONS:**
1. Customer may be using wrong account/email
2. Order might be under a different customer ID
3. Order exists but database query failed
4. Customer is confused about which company they ordered from
5. Order was recently placed and not yet in system
6. Customer is referring to a quote/cart, not an actual order

**DECISION - NEXT ACTION:**
According to rule 6 (tool chaining), I should use user_input to clarify the discrepancy before proceeding. I need to:
1. Ask the customer for their order number/reference
2. This will help identify if the order exists under different parameters or if there's a misunderstanding

**ACTION:**
I will call user_input.ask_free_text to request the order number from the customer. This is the most appropriate next step because:
- We cannot update an address without a valid order ID
- We need to verify the customer's claim with concrete evidence
- This follows rule 8 (only contact customer when necessary for data integrity)
- This is an atomic action that will provide the key information needed to proceed

After receiving the order number, I can then:
- Call database.get_order with the provided order ID
- Verify if the order exists and belongs to this customer
- Proceed with address update if valid, or clarify the situation if not

Response: Next action: Call user_input tool with action 'ask_free_text' to request the order number from customer Sarah Chen.

Parameters:
{
  "action": "ask_free_text",
  "question": "Thank you for contacting us, Sarah. To help you update your shipping address, could you please provide your order number or order reference? You can typically find this in your order confirmation email."
}

This will allow me to:
1. Verify if an order actually exists
2. Check if it belongs to customer CUST789
3. Determine if the order is in a state where address changes are possible
4. Proceed with the appropriate action based on the customer's response

Once I receive the order number, I will retrieve the order details and handle the address update accordingly.