Agents

AI agent reasoning and tool selection tests planning, tool choice, and self-diagnosis capabilities. These skills are crucial for autonomous ticket triage systems and complex agent workflows where models must decide which tools to use, plan multi-step processes, and diagnose when things go wrong. This represents some of the most challenging tasks as they require open-ended reasoning and decision-making.

0
Duration
8s
Input Tokens
3526
Output Tokens
981
Cost
$0.00
Context
Input
After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?
Expected output
Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.
Model output
Reasoning: I need to handle a discrepancy where the customer claims they have an ongoing purchase requiring address change, but our database shows no orders for customer CUST789. First, I should analyze the situation and then determine the most appropriate next action.

ANALYSIS:
- Customer CUST789 (Sarah Chen) has an active account but no orders in our system
- Customer claims to have an 'ongoing purchase' that needs address change
- This discrepancy could be due to:
  1. Order placed under different customer ID
  2. Very recent order not yet processed in system
  3. System issue with order records
  4. Customer confusion about order status

PLAN:
My next action should be to ask the customer for specific details about their 'ongoing purchase' to clarify the situation. This includes asking for order number, purchase date, or any confirmation details they might have, which will help me understand whether:
- There's actually an order that needs to be located
- The order is still being processed
- There's a misunderstanding that needs clarification

This approach minimizes unnecessary tool calls while addressing the core issue.

Response: I'll ask the customer for more specific details about their ongoing purchase to help resolve this discrepancy.