Agents

After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?

Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.

Reasoning: The previous attempt to respond failed because the output was not a string, but an object containing an action and its input. The user explicitly stated that my response *must be a valid JSON object only*, and that it should start with '{'. This implies that the *entire* output, not just the `response` field within `response`, should be a JSON object. The previous schema also indicated that the `response` field itself should be a string, which is contradictory to needing to specify an action. 

Given the error message `Failed validating 'type' in schema['properties']['response']['properties']['response']`, it's clear that the `response` field inside the `response` object should be a string, and the tool call itself should be part of a different structure. However, the overall schema requires a top-level JSON object with a `response` key, which in turn has `reasoning` and `response` keys. The `response` key within *that* object is supposed to be a string.

This suggests a misunderstanding of how tool calls are expected in the final output. The error message indicates that the `response` field (which is supposed to be the final textual answer to the user) received an object when it expected a string. My previous `response.response` was the tool call itself.

To resolve this, I need to provide a textual response that explains my reasoning and the next step *without* attempting to directly format a tool call as the final string response. The system seems to expect a string for the final `response` field, and the tool call details should be handled separately by the underlying framework that interprets my JSON output.

Therefore, I will provide a string response that communicates my plan to ask the user for more information, and I will *not* embed the tool call within the `response.response` field. I will also ensure the entire output is a JSON object starting with '{'.

My reasoning is that the customer claims an ongoing purchase, but the `list_orders` tool returned no orders. To resolve this discrepancy and help the customer change their address, I need more information about the specific purchase they are referring to. The best way to get this information is to ask the customer directly.

Response: I understand you're trying to change the shipping address for an ongoing purchase. However, our system currently shows no ongoing orders associated with your account. To help you with this, could you please provide the order ID or any other details about the specific purchase you're referring to? Once I have that information, I can locate the order and update the shipping address for you.