Opper

Agents

AI agent reasoning and tool selection tests planning, tool choice, and self-diagnosis capabilities. These skills are crucial for autonomous ticket triage systems and complex agent workflows where models must decide which tools to use, plan multi-step processes, and diagnose when things go wrong. This represents some of the most challenging tasks as they require open-ended reasoning and decision-making.

Input Tokens

Output Tokens

Duration

Cost

Context

Input

After calling database.get_customer with customer_id 'CUST789', you received: {\"customer_id\":\"CUST789\",\"name\":\"Sarah Chen\",\"email\":\"sarah.chen@email.com\",\"account_status\":\"active\"}. You stored this with key 'customer_info'. Then database.list_orders with customer_id 'CUST789' returned: {\"orders\":[],\"message\":\"No orders found for customer\"}. You stored this with key 'customer_orders'. The customer claims they have an ongoing purchase needing address change. How should you handle this discrepancy and what is your next action?

Expected output

Reasoning: There's a discrepancy - customer claims ongoing purchase but 'customer_orders' shows no orders found. This could indicate: wrong customer ID, order under different account, or customer confusion. I need to gather more information before proceeding. Next action: Call email.draft_email to politely ask Sarah Chen to provide her order number or confirmation email, explaining we need to locate her order to assist with the address change.

Model output

Reasoning: I reviewed the stored customer_info and customer_orders. The database.list_orders call returned an empty list, yet the customer insists they have an ongoing purchase. This discrepancy means we need more information before proceeding. According to our workflow, we should ask the customer for their order details (e.g., order number, date, or item) so we can locate the transaction in our system and then update the shipping address.

Response: I’m not finding an active order on your account. Could you please provide your order number or any other details (such as purchase date or item name) so I can locate your order and update the shipping address for you?