Agents

You need to send a follow-up confirmation email exactly two business days from now at 09:00. List the tool sequence and key parameters you would pass to the tool call.

1 **calendar.get_current_date** → {"action": "get_current_date"}
1b **memory.store_item** → {"action": "store_item", "key": "current_date", "value": "<current_date_result>"}
2 **calendar.add_business_days** → {"action": "add_business_days", "start_date": "<current_date>", "days_to_add": 2}
2b **memory.store_item** → {"action": "store_item", "key": "target_date", "value": "<result_from_add_business_days>"}
3 **calendar.format_date** → {"action": "format_date", "date": "<target_date>T09:00:00", "format": "YYYY-MM-DDTHH:mm:ssZ"}
3b **memory.store_item** → {"action": "store_item", "key": "formatted_send_time", "value": "<formatted_datetime_result>"}
4 **email.draft_email** → {"action": "draft_email", "to": "<customer_email>", "subject": "Address Update Confirmation", "body": "<confirmation_message>"}
4b **memory.store_item** → {"action": "store_item", "key": "draft_id", "value": "<draft_email_id>"}
5 **email.schedule_email** → {"action": "schedule_email", "draft_id": "<draft_id>", "send_at": "<formatted_send_time>"}
5b **memory.store_item** → {"action": "store_item", "key": "scheduled_email", "value": "Email scheduled for <formatted_send_time>"}

Reasoning: Plan uses a calendar-based calculation to determine the target send time: two business days from today at 09:00 local time. Then schedule a reminder for that time, and, after obtaining any necessary customer data (e.g., customer_id and email), draft and schedule the follow-up email. The sequence minimizes calls and follows the mandated cycle: compute date, schedule reminder, request confirmation if needed, then fetch data, draft, and schedule the email. Placeholders indicate where actual IDs/addresses will be substituted once available.

Response: Proposed tool sequence and key parameters (with placeholders to be filled at runtime):

1) Tool: calendar, Action: get_current_date
   Params: {}
   Purpose: establish the current date for business-day calculation.

2) Tool: calendar, Action: add_business_days
   Params: {
     "start_date": "<current_date_iso>",
     "days_to_add": 2
   }
   Purpose: compute the target date two business days from today.

3) Tool: calendar, Action: schedule_reminder
   Params: {
     "reminder_text": "Send follow-up confirmation email to customer about new ticket.",
     "remind_at": "<scheduled_datetime_iso>"
   }
   Purpose: set a reminder to trigger exactly at 09:00 on the computed date (local time).

4) Tool: memory, Action: store_item
   Params: {
     "key": "followup_reminder",
     "value": "{ \"remind_at\": \"<scheduled_datetime_iso>\", \"reminder_text\": \"Send follow-up confirmation email to customer about new ticket.\", \"status\": \"scheduled\" }"
   }
   Purpose: persist the planned reminder details.

5) Tool: user_input, Action: ask_confirmation
   Params: {
     "question": "Proceed to fetch the customer's data (e.g., customer_id) and draft the follow-up email to be sent at the scheduled time?"
   }
   Purpose: obtain confirmation to proceed with data retrieval and email drafting.

6) If confirmed, Tool: database, Action: get_customer
   Params: {
     "customer_id": "<customer_id>"
   }
   Purpose: retrieve customer contact details (especially email) needed for drafting the email.

7) Tool: email, Action: draft_email
   Params: {
     "to": "<customer_email>",
     "subject": "Follow-up: Confirmation for your new ticket",
     "body": "Hello <customer_name>,\n\nThank you for your ticket. This is a follow-up to confirm we have received your request and will assist you shortly. If you have any immediate details to share, please reply to this email.\n\nBest regards,\nSupport Team"
   }
   Purpose: prepare the email content to be sent at the scheduled time.

8) Tool: email, Action: schedule_email
   Params: {
     "draft_id": "<draft_id>",
     "send_at": "<scheduled_datetime_iso>"
   }
   Purpose: queue the drafted email to be sent at the exact target time.

9) Tool: memory, Action: store_item
   Params: {
     "key": "email_draft_id",
     "value": "<draft_id>"
   }
   Purpose: persist the drafted email reference for tracking.

10) Tool: memory, Action: store_item
    Params: {
      "key": "email_status",
      "value": "scheduled"
    }
    Purpose: record that the email is scheduled for dispatch.

Notes:
- All times are in the local time zone; ensure the system context uses the intended zone.
- If customer_id or email are not available yet, Step 6 onward should wait for user confirmation (Step 5) or delegate data retrieval to the appropriate domain.