Agents

You need to send a follow-up confirmation email exactly two business days from now at 09:00. List the tool sequence and key parameters you would pass to the tool call.

1 **calendar.get_current_date** → {"action": "get_current_date"}
1b **memory.store_item** → {"action": "store_item", "key": "current_date", "value": "<current_date_result>"}
2 **calendar.add_business_days** → {"action": "add_business_days", "start_date": "<current_date>", "days_to_add": 2}
2b **memory.store_item** → {"action": "store_item", "key": "target_date", "value": "<result_from_add_business_days>"}
3 **calendar.format_date** → {"action": "format_date", "date": "<target_date>T09:00:00", "format": "YYYY-MM-DDTHH:mm:ssZ"}
3b **memory.store_item** → {"action": "store_item", "key": "formatted_send_time", "value": "<formatted_datetime_result>"}
4 **email.draft_email** → {"action": "draft_email", "to": "<customer_email>", "subject": "Address Update Confirmation", "body": "<confirmation_message>"}
4b **memory.store_item** → {"action": "store_item", "key": "draft_id", "value": "<draft_email_id>"}
5 **email.schedule_email** → {"action": "schedule_email", "draft_id": "<draft_id>", "send_at": "<formatted_send_time>"}
5b **memory.store_item** → {"action": "store_item", "key": "scheduled_email", "value": "Email scheduled for <formatted_send_time>"}

Reasoning: Goal: schedule a follow-up confirmation email exactly two business days from now at 09:00. Follow the agent rules: inspect schemas first, one tool-call per cycle, persist salient outputs to memory after successful calls, max 3 retries, avoid exposing DB IDs in email body, and minimize calls.

Plan (high-level):
1) Inspect relevant tool schemas (calendar, email, database, memory) to know required params.  
2) Get current date from calendar.  
3) Compute/add 2 business days using calendar.add_business_days.  
4) Derive send_at ISO-8601 datetime by combining returned date with 09:00.  
5) Retrieve customer contact (database.get_customer) to get customer email and display name.  
6) Draft the email (email.draft_email) using customer-friendly text (no raw DB ids).  
7) Schedule the drafted email (email.schedule_email) with send_at.  
8) After each successful tool-call, store salient outputs with memory.store_item.  

Note about the current date: system current date is 2025-08-19. That is a Tuesday; adding 2 business days yields Thursday 2025-08-21. Therefore the target send_at is 2025-08-21T09:00:00Z (adjust timezone if you need a specific local offset). If you prefer local timezone omit Z and use appropriate offset.

Retries/memory: For each tool call I will allow up to 3 attempts. On success I will call memory.store_item with a short descriptive key (e.g., "current_date", "followup_date", "customer_info", "email_draft_id", "scheduled_email_info"). On total failure for a given tool after 3 attempts I would store an error note and escalate or fall back.

Detailed cycle-by-cycle sequence and exact parameters to pass (placeholders in angle brackets must be replaced with real values at runtime):

Cycle 0 — INSPECT SCHEMAS (no external tool-call; examine params_schema provided)
- Action: Inspect calendar, email, database, memory params_schema to confirm required keys and shapes.
- Reason: Satisfies rule "Inspect first" so later calls will be valid.

Cycle 1 — ACT: calendar.get_current_date
- Tool: calendar
- Action / params: {"action": "get_current_date"}
- Expected output: {"current_date": "<ISO-8601 date or datetime>"} e.g., "2025-08-19" or "2025-08-19T..."
- On success: memory.store_item -> {"action": "store_item", "key": "current_date", "value": "<returned iso date>"}
- Retries: up to 3

Cycle 2 — ACT: calendar.add_business_days
- Tool: calendar
- Action / params: {"action": "add_business_days", "start_date": "<value returned from get_current_date>", "days_to_add": 2}
- Expected output: {"result_date": "2025-08-21"} (ISO date)
- On success: memory.store_item -> {"action": "store_item", "key": "followup_date", "value": "<returned iso date>"}
- Retries: up to 3
- Note: If calendar returns a date-only string, we will combine with time below.

Cycle 3 — ANALYZE/PLAN then ACT: derive send_at
- Action (local computation, not a tool call): combine followup_date with time 09:00:00 and include timezone offset. Example send_at: "2025-08-21T09:00:00Z" (or "2025-08-21T09:00:00-07:00" depending on account timezone).
- Then persist: memory.store_item -> {"action": "store_item", "key": "followup_send_at", "value": "2025-08-21T09:00:00Z"}

Cycle 4 — ACT: database.get_customer
- Tool: database
- Action / params: {"action": "get_customer", "customer_id": "<customer_id_from_ticket>"}
- Expected output: {"customer_id": "...", "display_name": "Jane Doe", "email": "jane.doe@example.com", ...}
- On success: memory.store_item -> {"action": "store_item", "key": "customer_info", "value": "{\"name\": \"Jane Doe\", \"email\": \"jane.doe@example.com\"}"}
- Retries: up to 3
- Note: If only order_id is available from the trigger, call database.get_order first to map to customer_id (single additional call). Avoid duplicating calls if data already stored.

Cycle 5 — ACT: email.draft_email
- Tool: email
- Action / params:
  {
    "action": "draft_email",
    "to": "<customer_email>" ,
    "subject": "Follow-up: confirmation of your recent ticket/ order",
    "body": "Hello <customer_display_name>,\n\nThis is a quick follow-up to confirm we received your ticket and are processing it. If you have any additional details to share, please reply to this message. \n\nThanks,\n[Support Team]"
  }
- Requirements: Do NOT include raw DB IDs in the body; use friendly phrasing such as "your ticket" or "your order."  
- On success: memory.store_item -> {"action": "store_item", "key": "email_draft_id", "value": "<draft_id_returned>"}
- Retries: up to 3

Cycle 6 — ACT: email.schedule_email
- Tool: email
- Action / params:
  {
    "action": "schedule_email",
    "draft_id": "<email_draft_id>",
    "send_at": "2025-08-21T09:00:00Z"
  }
- On success: memory.store_item -> {"action": "store_item", "key": "scheduled_email_info", "value": "{\"draft_id\": \"<id>\", \"send_at\": \"2025-08-21T09:00:00Z\"}"}
- Retries: up to 3
- Note: If schedule_email returns a scheduled_id or confirmation token, store that in memory too.

Cycle 7 — REFLECT / DECIDE
- Action: Optionally call email.get_email_status later or list_emails to confirm delivery/scheduling status, using the stored identifiers.
- If any step failed after 3 retries, store the error in memory with key like "error_schedule_email" and escalate per rules.

Summary of concrete tool calls & key parameters (compact):
1) calendar.get_current_date -> {"action":"get_current_date"}
   -> memory.store_item: {"action":"store_item","key":"current_date","value":"<returned>"}
2) calendar.add_business_days -> {"action":"add_business_days","start_date":"<current_date>","days_to_add":2}
   -> memory.store_item: {"action":"store_item","key":"followup_date","value":"<returned>"}
3) (local) compute send_at = "<followup_date>T09:00:00Z"
   -> memory.store_item: {"action":"store_item","key":"followup_send_at","value":"<send_at_iso>"}
4) database.get_customer -> {"action":"get_customer","customer_id":"<customer_id>"}
   -> memory.store_item: {"action":"store_item","key":"customer_info","value":"{name,email}"}
   (If customer_id not available: database.get_order -> {"action":"get_order","order_id":"<order_id>"} to extract customer_id)
5) email.draft_email -> {"action":"draft_email","to":"<customer_email>","subject":"Follow-up: confirmation of your recent ticket/ order","body":"Hello <name>,\n\nThis is a quick follow-up to confirm we received your ticket and are processing it. If you have additional details, please reply.\n\nThanks,\nSupport Team"}
   -> memory.store_item: {"action":"store_item","key":"email_draft_id","value":"<draft_id>"}
6) email.schedule_email -> {"action":"schedule_email","draft_id":"<draft_id>","send_at":"2025-08-21T09:00:00Z"}
   -> memory.store_item: {"action":"store_item","key":"scheduled_email_info","value":"{draft_id,send_at}"}

Data-protection reminder: do not include raw DB/order/customer IDs in the email body. Use friendly references ("your ticket" or "your order") and include only customer-facing details.

If you want, I can: (A) produce the exact draft body text to use, (B) generate the exact tool-call JSON for each step with placeholders filled if you provide the customer_id or order_id and account timezone, or (C) simulate the memory.store_item calls. Which would you like next?

Response: Final sequence of tool calls and key parameters to schedule the follow-up email (two business days from 2025-08-19 -> 2025-08-21 at 09:00):

1) calendar.get_current_date
   Params: {"action": "get_current_date"}
   Memory store on success: {"action":"store_item","key":"current_date","value":"<returned_iso_date>"}

2) calendar.add_business_days
   Params: {"action": "add_business_days", "start_date": "<current_date>", "days_to_add": 2}
   Memory store on success: {"action":"store_item","key":"followup_date","value":"2025-08-21"}

3) (local compute) derive send_at
   Derived send_at: "2025-08-21T09:00:00Z"  (adjust timezone if needed)
   Memory store: {"action":"store_item","key":"followup_send_at","value":"2025-08-21T09:00:00Z"}

4) database.get_customer
   Params: {"action": "get_customer", "customer_id": "<customer_id>"}
   Memory store on success: {"action":"store_item","key":"customer_info","value":"{\"name\":\"<name>\",\"email\":\"<email>\"}"}
   (If customer_id not provided, first call: database.get_order {"action":"get_order","order_id":"<order_id>"} to find customer_id.)

5) email.draft_email
   Params: {
     "action": "draft_email",
     "to": "<customer_email>",
     "subject": "Follow-up: confirmation of your recent ticket/ order",
     "body": "Hello <customer_name>,\n\nThis is a quick follow-up to confirm we received your ticket and are processing it. If you have any additional details to share, please reply to this message.\n\nThanks,\nSupport Team"
   }
   Memory store on success: {"action":"store_item","key":"email_draft_id","value":"<draft_id>"}

6) email.schedule_email
   Params: {"action": "schedule_email", "draft_id": "<email_draft_id>", "send_at": "2025-08-21T09:00:00Z"}
   Memory store on success: {"action":"store_item","key":"scheduled_email_info","value":"{\"draft_id\":\"<draft_id>\",\"send_at\":\"2025-08-21T09:00:00Z\"}"}

Retries: each tool call: up to 3 attempts. On failure after 3 attempts: memory.store_item key like "error_<action>" with error detail and escalate.

Would you like me to: (1) generate the exact JSON tool-call payloads with concrete placeholders filled if you provide customer_id/order_id/timezone, or (2) create the final draft email text for review?